- 1. Are you accepting new clients?
- Absolutely! New faces are always welcome at The Shasta Edit. ❤️
- 2. What services do you specialize in?
- I specialize in lived-in color, blonding, extensions, and customized haircuts. My goal is beautiful, wearable hair that fits your lifestyle.
- 3. How do I know which service to book?
- Not sure what to book? No worries! You can browse my service descriptions, message me on Instagram, or text me at 304-222-3352. I’m always happy to help you choose the right service for your hair goals! ❤️
- 4. Do I need a consultation before booking?
- Not for most services! Consultations are recommended for major transformations, extensions, color corrections, or when you're unsure what's achievable.
- 5. What if I have previous color, box dye, henna, or chemical treatments in my hair?
- Please let me know about any previous color or chemical treatments, including box dye, professional color, henna, perms, relaxers, or straightening treatments. Even if it’s been a while, your hair history matters! Some treatments can affect what’s safely achievable, and certain goals may require multiple appointments. Being upfront helps me create the safest, most realistic plan for your hair. ❤️
- 6. Are haircuts included with color services?
- My color services include the color application, necessary toning, and finishing. Haircuts are separate unless specifically listed as included.
- 7. Is a booking fee required to secure my appointment?
- Yes! A 50% booking fee is required to secure your appointment. This fee reserves your dedicated time on my schedule and is applied toward your total service cost at checkout. ❤️
- 8. What is your cancellation or rescheduling policy?
- I completely understand that life happens! If you need to cancel or reschedule, please give as much notice as possible. Your booking fee includes one complimentary time transfer, provided you request the change at least 24 hours before your appointment. Additional rescheduling requests or changes made with less than 24 hours’ notice may result in the loss of your booking fee.
Please reach out as soon as you know your plans have changed! ❤️
- 9. Can I bring my children or guests?
- To keep my suite safe, comfortable, and relaxing for everyone, I ask that you attend your appointment solo unless we’ve made arrangements beforehand. Children receiving a scheduled service are always welcome! ❤️
- 10. How should I prepare for my appointment?
- Please arrive with your hair detangled and free of excessive product buildup. Inspiration photos are always encouraged, and sharing your hair history helps me better understand your goals! Most importantly, come ready to relax and enjoy a little time for yourself. ❤️
- 11. How long will my appointment take?
- Appointment lengths vary depending on your service, hair density, length, and goals. Each service includes an estimated appointment time when booking, so you can plan your day accordingly. Please keep in mind that these times are estimates and may vary slightly!
- 12. Where are you located, and what should I do when I arrive?
- The Shasta Edit is located in Wilmington, NC, at 3145 Wrightsville Ave. Parking is available on-site, and when you arrive, please enter through the K2 Salon and Spa door. You can wait in the lobby and send me a text letting me know you’ve arrived. I look forward to seeing you! ❤️
- 13. What amenities are available during my appointment?
- Your appointment is your time to unwind! My private suite is designed to offer a comfortable, relaxed, and welcoming experience.
Amenities include soda water, coffee, a coffee bar with sugar packets and flavorings, Wi-Fi, and phone chargers. You’re also welcome to listen to music or watch TV during your appointment. If you’re feeling chilly, I have a heated blanket available, and if you’re warm, a fan is available to help keep you comfortable.
The suite is wheelchair accessible and kid-friendly. Whether you’re feeling chatty or prefer to enjoy some quiet time, you’re always welcome to make yourself comfortable. ❤️
- 14. What forms of payment do you accept?
- I accept cash, Venmo, Cash App, Zelle, PayPal, and most other electronic payment methods. Please note that I’m unable to make change for cash payments, so exact cash is required. Checks are not accepted.
Your booking fee is applied toward your service total, and the remaining balance is due at checkout.
